FAQs
Please feel free to go through these FAQs if you still have any questions you can Contact Us and we will be happy to help.
I want to view a Lofra range cooker in person, where are the showrooms?
Our Flagship store is in Wolverhampton. The address is National Range Cookers (Lofra UK HQ), Little’s Ln, Wolverhampton WV1 1JY. We also have several other partners around the country. Please view our dealers.
What would be the lead time for Lofra cookers?
The lead time (estimation) for in-stock products is 1-2 weeks and for out of stock products is 4-8 weeks. Call us to check stock.
Are the cookers LPG compatible?
Yes, all the Lofra Cookers are LPG compatible.
How do you install your Lofra range cooker?
If your cooker is a gas cooker, you will need a gas safe engineer to install the cooker by law. If your cooker is an electric cooker, we would suggest getting an electrician to install it. If you have any installation questions, please contact us.
Do you offer installation?
We offer installation to certain postcode areas. Please contact us on 01902 577060.
Why does the fan stay on when I have finished cooking?
Your cooker has a cooling fan which turns off automatically when the cooker has cooled down.
What pans can I use on my induction hob?
Induction needs pans made of materials, such as cast iron and steel, to work properly. Pans made of other materials – ceramic, aluminium, copper, glass, porcelain, brass – are not suitable for induction cooking.
It is possible to test whether they are suitable for use on induction hobs by placing a magnet under the pan. If it sticks to the bottom, the pot/pan is ferromagnetic, and therefore suitable for use with induction hob. It is also important that they have a completely flat bottom with no indentations that could cause an insulating gap and prevent the correct temperature detection.
How long is the guarantee on my Lofra cooker?
Your cooker comes with one year warranty. Register your cooker within three months of receiving it and get another year added onto your warranty.
What delivery service do you offer?
All our Lofra cookers get delivered into your room of choice. This is then unpacked and checked over by our delivery team. Please note delivery address cannot be changed once the order has been placed and the cooker must be delivered into the property.
My product has a technical problem, who can I contact?
Please call us on 01902 577060.
Does my cooker come with a plinth?
Dolcevita cookers come with a plinth (100mm). If a larger plinth is needed this can be purchased here. Please note that 150cm Dolcevita cookers come with a plinth size of 135mm as standard.
What is the maximum height of my cooker?
The standard height of our Lofra cookers is between 850mm – 905mm. If you needed the cooker to be higher you can purchase longer legs here.
What are the requirements needed for my cooker?
All the technical information can be found on the product page but you can also check our downloadable brochure online.
Where can I find the instruction manual for my cooker?
The instruction manual can be downloaded from our website. Please call us on 01902 577060 .
Should I buy a gas or electric cooker?
Gas hobs are great for controlling the heat, spreading the heat evenly on the pans meaning less time stirring. A gas oven is usually cheaper to run.
Induction hobs are easy to clean and quicker to cook on. An electric oven has even heat all around due to a built-in fan.
Why not have the best of both worlds with a dual fuel cooker.
Contact us on 01902 577060 for more information.
What is the returns policy for my Lofra cooker?
Your cooker can be returned within three weeks of receiving it. This would incur a delivery fee of £228. If the cooker has been unpackaged, then a fee of £150 would also be added. You can arrange this by calling us on 01902 577060.
Is the vent at the back of the range cooker removable?
Yes, but only on the Venezia range cooker. However, there are some models of the Dolcevita made specifically without a vent.