FAQs

Our Flagship store is in Wolverhampton. The address is National Range Cookers (Lofra UK HQ), Little’s Ln, Wolverhampton WV1 1JY. We also have several other partners around the country. Please view our dealers.

The lead time (estimation) for in-stock products is 1-2 weeks and for out of stock products is 4-8 weeks. Call us to check stock.

Yes, all the Lofra Cookers are LPG compatible.

If your cooker is a gas cooker, you will need a gas safe engineer to install the cooker by law. If your cooker is an electric cooker, we would suggest getting an electrician to install it. If you have any installation questions, please contact us.

We offer installation to certain postcode areas. Please contact us on 01902 577060.

Your cooker has a cooling fan which turns off automatically when the cooker has cooled down.

Induction needs pans made of materials, such as cast iron and steel, to work properly. Pans made of other materials – ceramic, aluminium, copper, glass, porcelain, brass – are not suitable for induction cooking.

It is possible to test whether they are suitable for use on induction hobs by placing a magnet under the pan. If it sticks to the bottom, the pot/pan is ferromagnetic, and therefore suitable for use with induction hob. It is also important that they have a completely flat bottom with no indentations that could cause an insulating gap and prevent the correct temperature detection.

Your cooker comes with one year warranty. Register your cooker within three months of receiving it and get another year added onto your warranty.

All our Lofra cookers get delivered into your room of choice. This is then unpacked and checked over by our delivery team. Please note delivery address cannot be changed once the order has been placed and the cooker must be delivered into the property.

Please call us on 01902 577060.

Dolcevita cookers come with a plinth (100mm). If a larger plinth is needed this can be purchased here. Please note that 150cm Dolcevita cookers come with a plinth size of 135mm as standard.

The standard height of our Lofra cookers is between 850mm – 905mm. If you needed the cooker to be higher you can purchase longer legs here.

All the technical information can be found on the product page but you can also check our downloadable brochure online.

The instruction manual can be downloaded from our website. Please call us on 01902 577060 .

Gas hobs are great for controlling the heat, spreading the heat evenly on the pans meaning less time stirring. A gas oven is usually cheaper to run.

Induction hobs are easy to clean and quicker to cook on. An electric oven has even heat all around due to a built-in fan.

Why not have the best of both worlds with a dual fuel cooker.

Contact us on 01902 577060 for more information.

Your cooker can be returned within three weeks of receiving it. This would incur a delivery fee of £228. If the cooker has been unpackaged, then a fee of £150 would also be added. You can arrange this by calling us on 01902 577060.

Yes, but only on the Venezia range cooker. However, there are some models of the Dolcevita made specifically without a vent.

Periodically, burners, grates, covers and flame spreaders should be cleaned with warm soapy water, rinsed and dried with a soft cloth. Under no circumstances should they be washed in a dishwasher.

Avoid using abrasive materials or any kind of sharp metal scraping tool to clean the glass. Do not use steel wool, abrasive powders and corrosive substances that could scratch oven doors to prevent them from getting scratched or cracked and do not use steam cleaners to clean the
appliance.