Shipping and Delivery Information:
All the in-stock product will be shipped within 1-2 weeks (estimated) and other products will be shipped within 4-12 weeks (estimated).
We are pleased to offer free delivery across the UK for all our products. However, please note that additional charges may apply for deliveries to Ireland, Isle of Man, or the Isle of Wight. Our delivery service ensures your order reaches you promptly and in excellent condition.
Moreover, we provide the option for the removal of your old cooker as a convenience to you. To avail this service, please ensure that the old cooker is properly disconnected from the gas line. A nominal charge of £60 will be applied for the removal service.
For any inquiries or to arrange delivery, please contact us at 01902 577060. Our dedicated customer service team will be happy to assist you.
Delivery & Installation Cancellation
Cancellation of deliveries with less than 2 full working days’ notice: 50% of the delivery charge
Cancellation of deliveries with less than 1 full working days’ notice: 100% of the delivery charge
Returns Policy:
Your satisfaction is important to us, and we want to ensure you have the best experience with your purchase. If, for any reason, you need to return your cooker, our returns policy is as follows:
You have the flexibility to initiate a return within three weeks (21 days) from the date of receiving your cooker. Please note that returning the cooker will incur a delivery fee of £228*. If the cooker has been unpackaged, an additional fee of £150 will be applied.
To arrange a return, kindly get in touch with us by calling 01902 577060. Our customer service team will guide you through the process and provide you with all necessary instructions to ensure a smooth return.
Please note that any cooker being returned must be clean and free from damage. We are unable to accept returns for cookers that are marked, dirty, or show signs of use. If a returned cooker is found to have any damage, a small fee may be deducted to cover repair or cleaning costs.
Additional Photos and Videos for ex-display models can be requested.
* extra charges may apply
Warranty:
We take pride in the quality and durability of our products. As a testament to this, we offer a comprehensive 2-year guarantee on all our products, including cookers. This guarantee covers manufacturing defects and ensures that you can make the most of your purchase with complete peace of mind.
Kindly also be aware that there is no warranty provided on refurbished cookers and 1-year warranty on ex-display cookers. These items are sold as seen and have been priced accordingly.
If you encounter any issues with your cooker during the warranty period, please don't hesitate to reach out to us. Our dedicated support team will be readily available to assist you and provide solutions to ensure your satisfaction.
At Lofra, we are committed to delivering excellence in both our products and customer service. Should you have any questions or require further assistance, please feel free to contact us at 01902 577060 or info@lofrarangecookers.co.uk. Your satisfaction is our priority.
Oven Removal and Installation Services
Oven Removal Services are available at checkout. **EXCLUDES CAST IRON COOKERS** For removal of Cast iron cookers please call us.
Installation Services are also available at checkout. The Installation Services are ONLY available in Mainland UK (England, Wales and Scotland).
Additonal Information
Additional Photos and Videos for ex-display models can be requested.
